SpinLynx Privacy Policy

At SpinLynx, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at spinlynx.com. We are committed to handling your data with transparency, integrity, and full compliance with applicable data protection laws. By using our platform, you acknowledge that you have read and understood the practices described in this document. If you have any questions, our support team is available 24/7 at support@customercarespinlynx.com.

Who We Are

SpinLynx is operated by SpinLynx LTD, registered at Barge straat 1, and its fully-owned subsidiary SpinLynx LTD, located at Hollandia 24. Payments on our platform are processed by SpinLynx LTD. The domain spinlynx.com is operated by LAVA ENTERTAINMENT DS DV as a sub-operator. We hold a Curaçao Master License No. 34389464EU, and our domain operates under permit DEAJS/SCFVF/P-06/2005 issued by the General Directorate of Games and Sweepstakes.

What Information We Collect

When you register and use our SpinLynx online casino, we may collect the following categories of personal data:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, password, and account preferences
• Government-issued identification documents (as part of KYC verification, including selfies with ID)
• Payment information, including card details, e-wallet accounts, and cryptocurrency wallet addresses
• Transaction history, deposit and withdrawal records
• Gaming activity, session data, and betting history
• Device information, IP address, browser type, and operating system
• Communications with our support team via live chat or email

How We Use Your Information

We use the personal data we collect for the following purposes:

• To create and manage your account on our SpinLynx platform
• To process deposits and withdrawals via methods such as Visa, Mastercard, Skrill, Neteller, iDEAL, Interac, Multibanco, MB WAY, and cryptocurrency options including BTC and BCH
• To verify your identity through our KYC process as required by our licensing obligations
• To deliver bonuses, promotions, and loyalty rewards including our Elite VIP Circle and SpinLynx Marathon tournaments
• To provide and improve our 3,000+ game library, live dealer services, sportsbook, and mobile app experience
• To detect and prevent fraud, money laundering, and other prohibited activities
• To comply with our legal and regulatory obligations under our Curaçao license
• To send you promotional communications where you have given your consent
• To respond to your inquiries through our 24/7 live chat and email support

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: We need your data to fulfill our obligations when you register and use our services
• Legal compliance: We are required to process certain data to comply with anti-money laundering laws and our Curaçao licensing requirements
• Legitimate interests: We process data to maintain platform security, prevent fraud, and improve user experience
• Consent: Where we rely on your consent for marketing communications, you may withdraw it at any time

Data Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:

• Payment processors and financial institutions that handle your transactions
• Game providers such as NetEnt, Play'n GO, Microgaming, Hacksaw Gaming, and others who deliver content on our platform
• Identity verification and KYC service providers
• Fraud prevention and security services
• Regulatory authorities and law enforcement agencies where legally required
• Our sub-operator LAVA ENTERTAINMENT DS DV and affiliated entities within our corporate structure

All third parties we work with are contractually required to handle your data securely and in accordance with applicable privacy laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In many jurisdictions, anti-money laundering regulations require us to retain transaction and identity records for a minimum of five years following the closure of your account. When retention is no longer necessary, we securely delete or anonymize your information.

Cookies and Tracking Technologies

Our SpinLynx casino website uses cookies and similar technologies to enhance your experience, analyze site usage, and deliver relevant content. These include session cookies, preference cookies, and analytics cookies. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal obligations
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent for marketing at any time
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at support@customercarespinlynx.com. We will respond to your request within a reasonable timeframe.

Security Measures

We implement industry-standard security measures to protect your personal data. Our platform uses SSL encryption to safeguard all data transmissions between your device and our servers. We apply strict internal access controls and regularly review our security practices. While we do everything we can to protect your information, no online transmission is entirely risk-free, and we encourage you to keep your account credentials confidential.

Restricted Territories

Our services are not available to residents of certain jurisdictions, including Afghanistan, Cuba, Curaçao, Iran, Iraq, Israel, North Korea, Serbia, Sudan, Syria, the United States of America, and Yemen. If you access our platform from a restricted territory, we may be required to close your account and process a return of eligible funds in accordance with applicable rules.

Responsible Gambling and Data

We use your account data to support responsible gambling features on our platform. This includes monitoring your gaming activity to enable deposit limits, session limits, and self-exclusion options. If you wish to set limits or self-exclude, please contact our 24/7 support team via live chat or email at support@customercarespinlynx.com.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through a notice on our website or via email. Your continued use of our SpinLynx platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. We are here to help — contact our team at support@customercarespinlynx.com or use the live chat available 24/7 directly on our website at spinlynx.com.